Privacy Policy
SMS Data Protection & Privacy Statement
Important Notice Regarding Text Messaging Data
XWEBI SERVICES LLC (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.
All text messaging originator opt-in data and consent records are kept strictly confidential.
Information We Collect
We collect the following types of information when you visit our website at xwebi.com, use our conversational AI assistant, or engage with our services:
Personal Information
- • Name, email address, phone number
- • Physical business address & service area
- • Payment information when purchasing or requesting a quote
- • Opt-in records and timestamps for all communication channels (SMS, email, web chat)
Non-Personal Information
- • IP address, browser type, device information
- • Website usage patterns & navigation telemetry
- • Essential cookies and similar technologies
- • Geographic market / time zone
Customer Communication
- • Records of inquiries & service requests
- • Appointment details, scheduling preferences
- • Service history, demo notes, and feedback
- • Inbound SMS/chat transcript history
How We Use Your Information
We use collected data solely for legitimate business purposes:
- Providing, operating, and improving our AI automation and lead booking services
- Processing transactions, invoices, and payments
- Communicating with you regarding inquiries, appointments, demos, and support
- Enhancing website functionality, performance, and user experience
- Ensuring security, threat detection, and fraud prevention
- Maintaining verifiable records of your communication preferences and consent
SMS Messaging & Compliance (TCPA & A2P 10DLC)
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, demo scheduling, customer support, and important system updates.
Opt-In & Consent
- • You will only receive messages if you have explicitly opted in.
- • We maintain timestamped records of all opt-in actions and consent sources.
- • We strictly comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.
Opt-Out Instructions
- • You can cancel SMS notifications at any time by replying “STOP”.
- • You will receive a single final confirmation message; no further messages will be sent unless you re-opt in.
- • All opt-out requests are processed immediately and automatically.
Message Frequency & Content
- • Message frequency varies based on your interactions with our business and appointment bookings.
- • Messages will be directly related to the services you have requested.
- • We do not send promotional content without specific, verifiable consent.
Help & Support
- • Reply “HELP” for assistance, or contact us directly at hello@xwebi.com.
- • Customer support is available during regular business hours (Central Time).
- • Call us at +1 (217) 816-1114.
Carrier Information
- • Standard message and data rates may apply.
- • Mobile wireless carriers are not liable for delayed or undelivered messages.
- • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional wireless carriers.
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted solely to provide the services described. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information only in the limited circumstances below:
Service Providers:
Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling, cloud infrastructure). SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive. All service providers are contractually obligated to maintain strict confidentiality and security.
Legal Compliance:
If required by law, legal process, or to protect our legal rights, or in response to valid law enforcement requests or court orders.
Business Transfers:
In case of mergers, acquisitions, or sale of assets. In such cases, your data remains protected under the terms of this policy.
Data Security
We implement and maintain reasonable and industry-standard security measures to protect your personal information:
- Encryption of sensitive data in transit (TLS/HTTPS) and at rest
- Secure access controls and authentication mechanisms
- Regular security assessments and software updates
- Employee training on data protection and privacy
- Breach notification protocols in accordance with applicable laws
- Secure backup systems and disaster recovery procedures
Your Privacy Rights & Contact Information
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or limit the use of your personal data. To exercise any of these rights, please contact us using the details below:
XWEBI SERVICES LLC
- hello@xwebi.com
- +1 (217) 816-1114
- xwebi.com
- Springfield, Illinois